Shipping policy
Processing time
All orders are processed within 3-6 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days; we'll notify you by email if there's a significant delay.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated total delivery times, including our 3-6 business day processing time, vary depending on your destination:
- New Zealand: 5-11 business days
- Australia: 5-11 business days
- Rest of world: 13-26 business days
Delivery delays can occasionally occur due to customs clearance procedures, weather, or carrier issues outside our control.
Customs, duties, and taxes
For international orders, your order may be subject to import duties and taxes, which are collected once your package reaches its destination country. Where available, these charges are calculated and included in your total at checkout so there are no surprises on delivery. Sky Pirates NZ is not responsible for delays caused by customs processing.
Order tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number.
Shipping to multiple addresses
Currently, we are unable to ship items in the same order to multiple addresses. If you need to ship to multiple addresses, please place a separate order for each.
Damaged or lost shipments
Sky Pirates NZ is not liable for products damaged or lost in shipping. If your order arrived damaged, please contact the shipment carrier directly to file a claim, and reach out to us at talofa@skypirates.co.nz so we can help resolve the issue.
Questions
If you have any questions about shipping, please contact us at talofa@skypirates.co.nz.