Shipping & Online orders
I'll be honest with you, whatever the shipping time says, dont hold me to that. This is very much a one man army operation.
Plus everything here is made to order, by one person (who has an artists lifestyle and brain) so please give your order up to 2 weeks to get made and packed before it even ships. I'm not going to pretend there's a warehouse team and a conveyor belt back here. I'm printing the gear, doing the marketing, the accounting, packing the orders, you name it, Im running the whole operation not to mention while also on dad duties and still trying to squeeze in time for my own art. Some weeks are more brutal than others, hence the shipping times.
Here's the part that actually matters though: every single order always gets packed and shipped. Not most. Not "usually." ALL of them. I have never missed an order, and I'm not about to start now.
Once it leaves me, here's how long it roughly takes to reach you.
New Zealand
$10 Express Shipping · Free on orders $249 NZD+ · 4 - 14 business days
Sent with CourierPost or Post Haste Couriers - both come with tracking and a customer service team you can call directly.
Australia
$40 NZD · Free on orders $349 NZD+ · 5–15 business days
Fiji, China & SE Asia
$45 NZD · 5–15 business days
Rest of Asia / Pacific Islands
$49 NZD · 5–15 business days
USA & Canada
$56 NZD · 5–15 business days
UK & Europe
$69 NZD · 5–15 business days
Rest of the World
$110 NZD · 5–15 business days
Outside NZ, Australia, USA, Canada, UK or Europe? Message me before you order and I'll confirm shipping and timeframes for your country.
All international orders ship with DHL Express — real-time tracking, local offices in every country, and their On Demand Delivery feature so you can redirect your own parcel if you won't be home.
Customs & duties
International orders may attract local customs taxes or duties on arrival. These are the purchaser's responsibility, not Sky Pirates Limited's — no refunds are given for orders held up by unpaid duties. Check with your local customs agency before ordering if you're unsure.
FAQs
Do you deliver to a PO Box?
No — we can't deliver to PO Boxes. Use your local post office's physical address instead; you'll be able to collect your package from there.
How do I track my order?
Your shipping confirmation email has your tracking link, which also gives you a contact number for your local courier office.
What if I'm not home?
NZ — contact NZ Post directly (tracking number handy) or manage delivery at nzpost.co.nz/tools/tracking
International — DHL Express has On Demand Delivery on every tracking number, so you can choose your delivery method from your tracking link, or manage it at dhl.com
Australia — if that's not working, call DHL on 13 14 06
My order is late — what now?
I get it — waiting is frustrating, especially when you're excited about something. The timeframes listed above are genuine estimates based on how couriers typically perform, but they're not guarantees. Delays happen, and when they do, they're usually out of both our hands once the parcel is with the courier.
If your order is running late, the best first step is to check your tracking link (in your shipping confirmation email) — it'll show you exactly where things are at. If something looks wrong, contact the courier directly; they have more tools to investigate than I do from my end.
If you need something by a specific date, please order well ahead of it — I'd rather you have breathing room than be cutting it close. I'm not able to offer refunds for courier delays once an order has left me, but I'm always happy to help you figure out what's going on.
What if my parcel goes missing?
If you've set an Authority to Leave at your delivery address, Sky Pirates isn't responsible for a parcel that goes missing after it's left there — same goes for orders sent to an address entered incorrectly, so double-check your details at checkout. If something's gone wrong, contact Post Haste Couriers or DHL Express directly.